Cancellation Policy

At Benefit Pty Ltd, we understand that life can be unpredictable, and sometimes appointments need to be changed or cancelled at the last minute. We aim to be fair and transparent with all our clients by outlining a clear and reasonable cancellation policy.

Our Cancellation Terms:

• Less than 24 hours’ notice:
  If you cancel your appointment within 24 hours of the scheduled time, the full session fee will apply.

• No-show or client not present:
  If the client is not available or does not attend the scheduled appointment when the clinician arrives, the full fee will also be charged.

This policy helps us maintain consistency in scheduling and ensures our clinicians’ time is respected. We appreciate your understanding and cooperation.

If you have any questions or need to reschedule, please contact our team as early as possible.